At TMD Essentials, we strive to provide customers with a seamless shopping experience. If you are not satisfied with your purchase, we offer a 14-day refund policy from the date of the delivery.
Conditions for Refund
- The item must be in its original packaging.
- Proof of purchase, such as order confirmation or receipt, is required.
- Items excluded from refunds include personalised or customised products, digital goods and perishable items.
Initiating a Refund
- Contact our Customer Support team within 14 days of receiving your order via email. Provide your order number and a brief explanation of the reason for the refund.
- Our team will then guide you through the process.
Return Shipping
- Customers are responsible for the return shipping costs unless the item received is defective or incorrect.
- Ensure that the returned items are appropriately packaged to prevent damage during transit.
Refund Process
- Once we receive the returned item, it will be inspected to ensure it meets the refund criteria.
- Upon approval, your refund will be processed automatically using the original payment method. Please note that it may take up to 30 days for your bank or credit card company to release the funds back to you.
Exchanges
Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order.
Damaged or Defective Items
If your order arrives damaged or with defects, please contact customer support immediately. Provide clear photos of the damaged or defective item for expedited assistance.
Cancellation Policy
If you wish to cancel an order, please do so within 24 hours of placing the order. Cancellation requests after this period may not be accommodated.
By shopping with TMD Essentials, you agree to abide by these refund policies. We appreciate your understanding and cooperation.
If you have any further questions or concerns, please contact our customer support team at .